ASSISTANT RESTAURANT MANAGER

Hester Creek Estate Winery is one of the oldest estate vineyards in the Okanagan Valley boasting the award-winning Tuscan inspired Terrafina Restaurant and The Villa at Hester Creek, a 6-room bed and breakfast style full-service accommodation. Hester Creek Estate Winery is also home of one of the most beautiful wine shops in the Okanagan Valley including an 80-seat patio, 14 seat demonstration kitchen and multiple event spaces. Terrafina at Hester Creek is looking for an Assistant Restaurant Manager to assist in leading daily operations of their front of the house program. Working closely with the Restaurant Manager and Restaurant Chef, the Assistant Restaurant Manager is responsible for supporting the overall quality of the guest service experience, business operations as well as the work environment provided in restaurant. Terrafina is an all-day Restaurant, and the successful candidate will need to have a wide range of expertise including managing flow of guest traffic, training staff, scheduling staff, as well as business operational skills. This Job role is a full time position and will be predominantly days and has the potential to be a full time year round role. To be successful in their application, the applicant must have or be able to: - Manage FOH staff through training and most importantly by setting examples both personally and professionally - Manage and maximize daily flow of traffic ensuring a high level of customer satisfaction - Exercise a balance between firm management and empathy in both staff and guest relations - Assist in the management all costing and inventories on beverage service - See that safety, cleanliness and sanitation standards are of the highest level of excellence - Maintain a professional and cohesive team-oriented staff - Set excellent customer service and work standards all the while demonstrating an exemplary work ethic - Have aligned values - integrity, empathy, humility, optimism, inspiring - Serve a section when needed Assists in the following administrative duties: - Hiring, training disciplining employees in accordance with Hester Creek and provincial labor regulations - Ability to operate pertinent point of sale and payment systems - Process daily cash outs - Cultivates relationships with vendors and suppliers to ensure the highest quality ingredients - Assist in execution of annual budgets - Oversee food costing and inventories in conjunction with Director of Hospitality - Address and arrange all repair and maintenance issues they may arise - Manage time efficiently and effectively - Schedule staff accordingly depending on seasonality. Seeing that labor costs are kept in check - Have interpersonal skills to deal effectively with all contacts including front and back of house staff and customer relations Qualifications: - Post-secondary education or equivalent on the job training - Serving it right - Must be able to lift 25 lbs. and up to 50 lbs., bending, moving intermittently - Ability to work flexible hours including nights, weekends, and holidays - Possess a passion for the wine and food industry - Ability to stand for extended periods of time - Able to work under pressure - Ability to monitor physical inventory, including beverage, equipment, and other supplies, and generating purchase orders as needed What Terrafina at Hester Creek offers: - Competitive wage and benefits package after completion of 3-month introductory period - Potential of full-time year-round position - Fun and positive working environment - A strong commitment to excellence and forward growth - Located on the beautiful Golden Mile Bench in Oliver British Columbia in the world-renowned Okanagan Valley - A dedicated and supportive management team - Wine incentives - Fun Staff Events Email cover letter and resume to Roger Gillespie, Director of Operations, at roger.gillespie@hestercreek.com